Infinx popular for (RCM) solutions for the healthcare industry is hiring for a voice process role. If you have never heard of the voice process role before, it involves customer interactions over the phone whether inbound or outbound calls. It is one of the popular roles in industries and areas like customer support, sales, or technical assistance in industries like BPO (Business Process Outsourcing), customer service, healthcare, banking, and IT.
Usual Responsibilities in this role:
- You need to Answer and resolve customer queries.
- You have to provide product or service information.
- Handling complaints and escalating issues when necessary.
- Meeting sales or support targets if you are in the sales department
- Documenting customer interactions in CRM systems. You have to learn to use CRM
Job Requirements:
- Job Title: Voice Process
- Role: Customer Support (Medical Billing AR / Claims Adjudication)
- Company Name: Infinx
- Location: Hyderabad
- Qualifications: Any 10+2, Any Graduate/PG (Passed out in 2022/2023/2024/2025)
- Experience: Freshers can apply
- Key Skills: Good verbal and written communication skills, Ability to work night shifts, Good keyboard skills & MS Office knowledge, Medical billing AR or claims adjudication experience (added advantage)
- Job Description: Voice-based process related to medical billing
- Salary Range: Not mentioned
- Work Type: Full-time (5 days a week, Sat & Sun fixed off)
- Application Process: Walk-in
- Deadline to Apply: Walk-in between 19th – 21st March (10:30 AM 3:30 PM)
- Interview Process: Walk-in-interview at the venue
- Venue Address: Infinx Maximus 2B Building, 3rd Floor, IT Raheja Mindspace, Hitech City (Near The Westin Hotel)
- Required Documents: Any Govt ID (Aadhar/PAN/Voter), All Educational Documents
- No. of Openings: 50